Refund Policy

Thank you for choosing IPTV 5K. Please take a moment to review our refund policy carefully:

  • Refund requests made after product activation will not be honored.
  • Once the digital product has been activated, refunds cannot be provided.
  • To request a refund before activating your subscription, please contact our customer support team via email or phone, providing your order number and a description of the issue.
  • If the subscription cannot be activated, a refund will be processed within 7 business days.
  • Digital products that have been downloaded or accessed cannot be refunded.
  • In case of delivery failure, a full refund will be issued.
  • If you encounter any difficulties with your purchase, please contact us first with a detailed description of the problem along with relevant screenshots or photos. Our technicians will assist you in resolving the issue. If our support team is unable to solve the problem, your order will be eligible for a refund.
  • We reserve the right to refuse refund requests that are deemed fraudulent or an abuse of our policy.

Your satisfaction is important to us, and we strive to address any concerns you may have with your purchase. Thank you for considering our service.

Need assistance? If you have any questions regarding our Returns and Refunds Policy, please don’t hesitate to reach out to us.